(3) Returns Policy

Our returns policy is valid for 14 days from receipt of an item.  You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.

Returns authorisation

Before returning any item please follow our returns authorisation procedure by clicking the 'I would like to return an item' link below. We will email you with details on how and where to send your return. Please note that we reserve the right to refuse any return which does not include a returns authorisation email.

 (i) I would like to return an item

We will authorise the return of an item in the following cases:
 

You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.

Please see our Returns Policy for more information.
 

You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.

Please see our Returns Policy for more information.
 

You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item

We will only refund postage if the return is a result of our error.

We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
 

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