Q. Do I have to pay for delivery?
A. If you have been recommended to softuk.com by a Sales Agent and enter their unique Agent ID you will not pay for delivery. If you purchase a game direct you will have to pay for the delivery. Please click here for further details.

Q. Are my card details kept Safe & Secure?
A. Yes. All the information that we store is kept on our 128 bit encrypted secure servers. We can assure you that this information will not be passed to any third parties for marketing purposes. For full details please read our Privacy Statement here.

Q. How are my card details processed?
A. Your payment will be handled by Streamline International Payment Services this may appear on your bank statement. All your details are processed using Verisign Secure Software.

Q. What’s the best method to contact Softuk.com?
A. Email is the best means of contact. However, if your query is of an urgent nature you can contact via our dedicated customer services team. Any complaints should be put in writing and directed to our HQ. Please click here for our contact details.

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