Request returns authorisation email
        * Please include your Softuk order reference in the email.

        Packing the item

Wrap the item securely and include the invoice along with your returns authorisation email. All items must be sent back via recorded delivery. Usually the packaging in which the item was sent can be used for its return.

Replacement or refund

We will only refund delivery costs if the return is a result of our error and a full receipt is provided.
        We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

Please follow our returns procedure as explained above.
 

Testing Returned Items

We test every single return. If a returned item is found not to be faulty by our independent test centre we will return the item to you and you will be liable for the postage. This will not exceed £2.00 for DVDs and video games. Postage costs for electronics will depend on the item.

We advise you to check any video game or DVD on a second machine and to check any Hardware and its instructions carefully before returning it. We will not refund postage for items found to be in good working order.

We are not responsible for incompatibilities caused by DVD players that have been modified to disable regional encoding.

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