Shopping with Softuk.com is easy and fun. To ensure you have all the information to hand, we have compiled detailed information on all our policies and Frequently Asked Questions.

  (1) Shopping with Softuk.com
  (2) Delivery Policy
  (3) Returns Policy
  (4) FAQ

Experienced a technical problem?

Help with your order or account
If you have a problem or question relating to an order, or you are experiencing a problem with your collector account, please choose the appropriate option to help us handle your query as quickly as possible.

Missing or delayed item
Delivery is typically 24-48hrs (from date of posting)
In the event off a postage problem we will need to wait 21 days before being able to trace, replace or refund lost items.

Returning an item

(2) Delivery Policy

(i) I have NOT received my Softuk.com item

Follow our returns procedure if you would like to return a faulty, damaged, duplicate, incorrect or unwanted item.

(3) Returns Policy

(ii) I would like to return a Softuk.com item

Account Problems

My account has been declined
I cannot access my account
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